Integration, Migration & Delivery

Delivery that actually lands.

Technology implementation projects fail — or fall short — more often than they should. The causes are usually predictable: unclear scope, poor integration design, inadequate testing, last-minute surprises and handovers that leave teams without the knowledge to operate what's been built.

Rivaya provides delivery leadership and technical oversight for platform migrations, integrations and complex implementation projects — from planning through to go-live and hypercare.

We work directly alongside your team, your vendors and your stakeholders. Clear milestones, honest status reporting and practical documentation your team can own when we're done.

Core Capabilities

Platform Migration

Migration planning, data migration, cutover execution and post-migration support for platform transitions — from legacy systems to modern Martech platforms.

System Integration

Design and implement integrations between CRM, Martech, ecommerce, data platforms and other business systems using APIs, middleware and native connectors.

Delivery Leadership

End-to-end delivery management — scope definition, milestone planning, vendor coordination, risk management and stakeholder communication.

Quality Assurance & Testing

Structured QA processes — test planning, execution and defect management — to validate that what's been built works as intended before go-live.

Go-Live & Hypercare

Controlled cutover planning, launch execution and post-launch support to manage the transition and resolve issues quickly after go-live.

Documentation & Knowledge Transfer

Practical documentation and structured knowledge transfer to ensure your team can operate, maintain and extend the platform without ongoing external dependency.

Our Approach

01. Define scope and success criteria

Establish clear boundaries, deliverables and measures of success before any work begins. Agree what done looks like.

02. Plan the delivery

Build a realistic delivery plan with defined milestones, dependencies and risk mitigations. Plan for known complexity — don't pretend it isn't there.

03. Execute with visibility

Regular, honest status reporting. Issues surfaced early. Decisions made quickly. Stakeholders kept informed throughout.

04. Test everything

Structured testing across functional requirements, integration points and performance thresholds. No significant surprises at go-live.

05. Land it cleanly

Controlled cutover, post-launch monitoring and hypercare support. Documentation and knowledge transfer before the engagement closes.

Example Use Cases

• Legacy Martech migration. Managing the migration from an on-premise email platform to Salesforce Marketing Cloud — data migration, template rebuilding, integration cutover and team training.
• CRM and Martech integration. Designing and implementing a bi-directional integration between Salesforce CRM and Marketing Cloud, including data sync, lead routing and campaign response tracking.
• Delivery rescue. Joining a troubled implementation to stabilise it — assessing what's been built, identifying the gaps and providing the leadership needed to get to go-live.
• Multi-vendor programme delivery. Providing delivery oversight across multiple vendors implementing different components of a broader Martech modernisation programme.

Business Outcomes

• On-scope, on-time delivery with fewer surprises
• Clean integrations that work reliably and are maintainable long-term
• Smooth platform migrations with controlled risk and minimal disruption
• Your team able to operate the platform independently after handover
• Clear documentation that supports future development
• Honest progress reporting and issues surfaced early — not at go-live