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Melbourne · Australia · Global delivery

Smarter Technology. Connected Data. Better Experiences.

Rivaya is a solution architect-led consultancy specialising in Salesforce, marketing automation, customer data architecture, integrations and AI. We help organisations design and deliver connected technology that improves customer engagement and operational efficiency.

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14+
Years Experience
15+
Projects
7
Core Services

Senior expertise.
Delivered directly.

Seven practice areas. Architect-led from brief to go-live — no handoffs, no juniors.

Martech Architecture & Automation

Design and implement scalable marketing technology ecosystems. From platform strategy through to journey configuration, automation and ongoing optimisation…

SFMC Data Cloud MC Next Journey Builder Automation Studio
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Data Architecture & Activation

Turn fragmented customer data into a trusted, unified foundation for better decisions and more effective marketing. We design…

CDP Identity Resolution Segmentation Data Unification Real-time
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AI Engagement & Optimisation

Deploy AI where it creates genuine value — smarter customer interactions, more responsive engagement, and better operational efficiency.…

AI Agents Chatbots Predictive AI Automation Workflows
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Custom AI Applications

Purpose-built AI tools, automation systems and lightweight applications designed around your specific business requirements — not off-the-shelf products…

AI Chatbots Lead Bots ROI Calculators Zapier APIs
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Strategic Advisory

Martech stack assessments, platform selection, technology roadmaps and solution architecture. Senior strategic advisory without the overhead of a…

Martech Audit Roadmap Platform Selection RFP Vendor Evaluation
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Integration, Migration & Delivery

Platform migration, system integration, delivery leadership and go-live support. Controlled, well-governed delivery with direct architect involvement from start…

Migration Integration Agile QA Go-live
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AI & Automation Use Cases

Practical AI
applied to real problems.

All use cases

Marketing Cloud Security, Audit & Activity Monitoring

Gain visibility into Marketing Cloud user activity, data access and configuration changes. Designed for organisations that need structured oversight of their SFMC environment.

SFMC Security Audit Compliance
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Unified Customer Data, Consent & Intelligent Activation

Connect customer data from CRM, web and transactional sources into unified profiles. Manage consent correctly and activate audiences through your marketing platforms.

Data Cloud CDP Consent SFMC
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AI-Powered Marketing Cloud Operations Agent

An AI assistant that helps marketing teams manage SFMC tasks — campaign setup, data extension management, automation configuration and operational reporting — through natural-language interaction.

AI SFMC Automation MCP
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AI-Powered Sales, Booking & Omnichannel Follow-Up

An end-to-end automation platform connecting lead capture, AI qualification, WhatsApp, email, SMS, appointment scheduling and CRM across the customer acquisition journey.

AI WhatsApp CRM Automation
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Case Studies

Projects we've
delivered.

All case studies
Travel · AI & CRM

AI-Powered Instant Quality Response for Travel Enquiries

Connecting Salesforce CRM, Databricks AI and Marketing Cloud to orchestrate AI-assisted responses for eligible after-hours travel enquiries.

Salesforce CRM Databricks AI Marketing Cloud Apex
Property · Integration

Automated Salesforce-to-APLYiD Compliance Case Integration

Flow-based integration between Salesforce and the APLYiD case-creation API, automating external compliance case creation and storing returned case details in Salesforce.

Salesforce Flow REST API Named Credentials
About Rivaya

Architect-led.
Outcome-focused.

Rohit Chauhan

Founder & Solution Architect · Melbourne, AU

Rivaya was founded by Rohit Chauhan, a solution architect with 14+ years of experience across enterprise technology consulting, Salesforce, marketing automation, customer data platforms, integrations and AI. Rivaya combines that enterprise consulting experience with hands-on technical delivery — designing practical solutions that connect systems, simplify processes and improve customer engagement.

About Rivaya
How We Work

Simple. Fast. Transparent.

Discovery

We learn your stack, goals and constraints. No assumptions, no boilerplate.

Architecture

A clear plan agreed upfront — technical design, milestones and outcomes.

Delivery

Agile execution with weekly updates. You always know what's happening.

Optimise

Post-launch review, benchmarking and ongoing support as needed.